Frequently Asked Questions

How long does shipping take?
Shipping typically takes 7–14 business days, depending on your location. You’ll receive a tracking number once your order has been processed.

Do you offer free shipping?
Yes! We offer free shipping on all orders. No minimum required.

Can I return or exchange a product?
We offer a 14 day return window for unopened or unused items. If you're not satisfied, contact us at Info@doxaessentials.store.

Are your products safe to use?
Our wellness tools are designed for general use and are non-invasive. However, if you have any underlying health conditions or are pregnant, please consult with your doctor before use. 

Do I need a prescription to use your products?
No prescription is required. All our tools are designed for at-home wellness use, but we always encourage checking with your healthcare provider if you have concerns.

Do your tools really help with anxiety, pain, or sleep?
Many customers report feeling relief after their first few uses, especially when tools are used consistently. However, results may vary. These tools are not a substitute for medical treatment, and we recommend consulting with a healthcare provider for ongoing conditions.

What if I receive a damaged item?
Please reach out to us within 48 hours of receiving your order, and we’ll send a replacement or issue a refund.

How can I contact you?
Reach us anytime at info@doxaessentials.store or through the live chat on our website.